Privacy Policy

This Privacy Policy describes how Artto Watches ("we", "us", or "our") collects, uses and discloses your personal information when you visit our website, use our services or make a purchase from our online store (collectively, the "Services").

By using or accessing our Services, you agree to the collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree, please do not use or access the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time — for example, to reflect changes in our practices or legal/regulatory requirements. We will post the updated policy on our Site with a revised “Last updated” date.

2. How We Collect and Use Your Personal Information

We collect, and have collected in the past 12 months, personal information about you from a variety of sources. The types of information and how we use it depend on how you interact with us.

What Personal Information We Collect

Information you provide:

  • Contact details: name, billing address, shipping address, email address, phone number.

  • Account information: username, password, security information.

  • Order details: the items you buy, payment confirmation, shipping information.

  • Customer service communications: messages, queries, reviews you submit.

Information we collect automatically (via cookies and similar technologies):

  • Device and browser information, IP address, usage data (pages viewed, time spent, cart actions).

  • Interaction with our emails, advertisements, and other services.

Information obtained from third parties:

  • Payment processors, shipping/fulfilment providers, analytics services and other partners.

  • Advertising and marketing partners, for example data regarding your interactions with ads or social media.

How We Use Your Personal Information

We use your information for purposes such as:

  • Providing our Services: process your orders, enable shipping and returns, manage your account.

  • Marketing & advertising: send you promotional communications, tailor advertising.

  • Security, fraud prevention and legal compliance.

  • Customer support and service improvement.

3. Cookies & Tracking Technologies

We use cookies, pixels and similar technologies to collect usage data and deliver a better experience on our Site. You can control cookies via your browser settings, but blocking may affect the site’s functionality.

4. How We Disclose Personal Information

We may share your personal information with:

  • Service providers performing logistics, payments, analytics and other operational tasks.

  • Advertising and marketing partners.

  • Affiliates and corporate group entities.

  • Legal or regulatory bodies where required.

5. Children’s Privacy

Our Services are not designed for children under 16. We do not intentionally collect personal information from minors. If you believe a child under 16 has provided us their information, please contact us and we will take steps to delete it.

6. Security & Retention

We strive to implement appropriate security measures, but no method is 100% secure. The retention of your data depends on factors such as your account status, legal requirements, and business needs.

7. Your Rights & Choices

Depending on your location you may have rights including: access, correction, deletion, portability, restriction of processing, and withdrawal of consent. You can also opt out of marketing communications at any time.

8. International Data Transfers

If you are located in the EU or UK, we may transfer your personal information outside your country of residence (e.g., to service providers in other jurisdictions). Such transfers will comply with applicable data-protection mechanisms (e.g., Standard Contractual Clauses) as required by law.

9. Contact

If you have any questions or wish to exercise your rights, you may contact us at:

Email: support@arttowatches.com

Address: Rue du Mont-Blanc 22, 1201 Genève, Switzerland.