Return and Refund Policy

At Artto Watches, we take pride in the precision and craftsmanship of every timepiece. Your satisfaction is our priority. However, we understand that there may be occasions when you wish to return an item. This policy outlines the conditions for returns and refunds, as well as the process to follow.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The return request must be made within 120 days of receiving your order.

  • The item must be unused, undamaged, and in its original packaging with all protective films, tags, and accessories included.

  • Used or damaged products are not eligible for a return or refund.

  • Any product returned without prior approval will not be accepted.

2. How to Request a Return

If you wish to return an item, please follow these steps:

1. Contact Us:
Before sending your product back, you must contact us through the contact form on our website or by email at support@arttowatches.com. This helps us process your request efficiently.

2. Receive Return Instructions:
Once your request is approved, we will provide you with the return address and detailed instructions.

3. Return Shipping Costs:

  • If the product is not defective or damaged, the return shipping cost is the responsibility of the customer.

  • If the product is defective or damaged, return shipping costs will be covered by Artto Watches.
    We recommend using a trackable shipping service to ensure safe delivery.

4. Secure Packaging:
Please ensure that the watch and its packaging are securely protected to prevent damage during transit.

3. Refunds

Once we receive and inspect the returned item, you will receive an email confirming the status of your refund.
If approved, your refund will be processed through the original payment method used at purchase.

Important:

  • Shipping fees are non-refundable, unless the item received is defective or incorrect.

  • The time for the refund to appear in your account may vary depending on your payment provider.

Non-Refundable Items:

  • Products that have been used, modified, or damaged after delivery.

  • Items returned after the 120-day period.

  • Promotional or discounted items (including Buy 1 Get 1 Free offers).

  • Items purchased using coupon codes or limited offers.

4. Exchanges

If you wish to exchange an item for a different model, please mention this when contacting us.
Exchanges follow the same process as returns, and the new item will be shipped once we receive and inspect your returned product.

5. Issues and Damaged Products

If your item arrives damaged or defective, please contact us immediately through our website or at support@arttowatches.com.
We will evaluate your case and offer a replacement or full refund, depending on the circumstances.

6. Contact Us

If you have any questions about our return or refund process, please reach out through our website’s contact form or email us at:

support@arttowatches.com